**It's more than a job**

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

**‎**

**How you create impact**

**Customer Experience & Service Quality**

+ Stakeholder Management: Serve as the primary liaison between drivers, internal teams, subcontractors, and customers to ensure smooth, professional communication.
+ KPI Delivery: Monitor KPIs to ensure service levels meet or exceed contractual agreements.
+ SOP Governance: Author, review, and update working instructions and customer SOPs
+ Structured Complaint Handling: Resolve complaints using a structured approach (record, rep...