• Provide leadership and oversight for Front Office, Guest Services, and Housekeeping operations
• Maintain a strong presence within the operation, supporting the team during peak periods and ensuring service standards are consistently executed
• Conduct regular room inspections and ensure readiness standards are met at all times
• Support arrivals, departures, and service recovery initiatives to enhance the guest experience
• Monitor labour productivity and scheduling to align with operational demand
• Participate in Manager-on-Duty rotations and support cross-departmental operations when required

Pre-Opening Responsibilities

• Support recruitment, onboarding, and training of the Rooms Division team
• Assist in developing operational systems, workflows, and service standards
• Help establish service rituals and team culture that reflect an elevated guest experience
• Work collaboratively with le...