Become a key player in enhancing customer experience at Roots as an Omni-Channel Operations Specialist. Manage operations and reporting to ensure seamless retail and digital service delivery.
This role requires a highly analytical mind with a solid background in omni-channel retail operations. Candidates should exhibit strong problem-solving capabilities, a keen eye for detail, and the ability to work effectively across various teams during high-pressure periods.
Key Responsibilities:
• Produce insightful daily and weekly business reports
• Handle and resolve order management issues promptly
• Support capacity planning and sales forecasting
• Administer gift card management and chargeback processes
• Engage with payment platforms to optimize operational flow
Requirements:
• 3-4+ years in e-commerce or omni-channel retail operations
• Proficient in Excel for business reporting
• Familiar with NewStore and other order management tools
• Strong communic...