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Provide senior level expertise in AWS cloud platform.
Provide design, build and support for cloud environments to create solutions for Contact center domain.
Develop and maintain system design models, technical documentation and specifications.
Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis.
Monitor and assess the performance of applications in a cloud environment to ensure solutions are available.
Providing recommendations for architecture and process improvements.
Provide expertise on Integration design and using APIs.
Designing, maintenance and management of tools for automation of different operational processes.
Evaluation of new technology alternatives and v...