RQ11167/RQ11168 - Int. Systems Administrator/Operations Support Specialist

2 openings – 2 submissions

10‑month contract – possible extension

ONSITE 5 days – 222 Jarvis St

Must Haves:

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application – secondary), and NICE - workforce management applications (nice to have).
• Ability to acquire knowledge of program area, IT Systems and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Strong communication.

Nice to have:

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