MUST HAVES

Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.

Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).

Demonstrated strong interpersonal, verbal, and written communication, and presentation skills.

Applying re‑engineering/lean concepts to promote business improvements through alternative, cost‑effective service delivery approaches.

Highly proficient using MS Office products and collaborative tools such as Miro.

Experience and Skill Set Requirements Public Sector Experience

5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcar...