Elevate your career as a Site Reliability Engineer at Insight Global, specializing in implementing monitoring solutions for a SaaS-based contact center. Focus on integrations, APIs, and technology optimization.
You will play a key role in a CCaaS transformation program, focusing on defining monitoring across critical components like IVR and dialers. Your knowledge of Splunk and Dynatrace will be vital for establishing effective monitoring strategies. Collaborate with vendors and teams to build a cohesive monitoring framework for operational success.
Key Responsibilities:
• Define monitoring requirements for CCaaS applications
• Configure and implement solutions in Splunk and Dynatrace
• Manage onboarding of logs and telemetry
• Develop operational dashboards and alerts
• Validate monitoring systems for operational readiness
Requirements:
• Deep experience with Splunk and Dynatrace
• Strong background in cloud/SaaS environments
• Excellent troubleshootin...