A leading tech company based in Medellín, Colombia is seeking a Junior Support Specialist to provide exceptional client support through various channels. The ideal candidate will have 1-2 years of experience in product support, preferably in a SaaS environment, and exceptional communication skills. Responsibilities include troubleshooting client issues, documenting interactions using tools like Zendesk and JIRA, and enhancing client satisfaction through effective communication. This is a full-time role that offers a hybrid work model.
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