Brief Description

Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

• Advises on the communications requirements of installed and planned networked information systems.
• Carries out surveys to establish network connection requirements.
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations.
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and Cisco Call Manager.
• Monitors, administers and maintains network security, countermeasures for availability and safety.
• Liaise with other departments to deliver cross team proj...