Customer Support Representative

Provide world‑class service to clients’ end‑users via phone, email, and chat support.

Responsibilities

• Research and resolve issues reported by end‑users.
• Maintain a test lab of devices to reproduce customer issues.
• Keep all login credentials and passwords confidential.
• Document all customer interactions according to standard operating procedures.

Qualifications

• Typing speed of at least 25 words per minute.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a remote team.
• Adaptable and flexible, comfortable with changing processes and information.
• Minimum age 18 years.
• High school diploma or GED.
• Willingness to participate in a background screening.

Preferred Experience

• Customer service via phone, email, and live chat.
• Experience in s...