Maximize customer satisfaction as a Sales-Focused Coordinator. Address inquiries, schedule appointments, and ensure a seamless communication process between customers and the dealership's departments.
In this full-time role, your expertise in customer service and communication will play a critical role in driving dealership sales. You will interact with customers via various platforms, coordinate service appointments, and undertake proactive follow-ups to enhance engagement. Collaboration with internal teams is crucial in this engaging position.
Key Responsibilities:
• Address customer inquiries through calls, emails, and chat
• Schedule service appointments effectively with customers
• Conduct regular follow-ups to boost customer satisfaction
• Utilize CRM software to document customer interactions
• Analyze performance metrics regarding customer engagement
Requirements:
• Proven experience in customer service or sales roles
• Excellent communication skil...