Position Objective

The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates greet and assist customers, respond to inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews timesheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Maintains an awareness of customers to increase service levels and reduce security risks; remains current on ope...