Join MCI as a Sales Supervisor I in Sydney, NS, where you will lead teams delivering outstanding customer experiences. This role requires full-time, on-site engagement to drive service excellence.
At MCI, we prioritize career development in our fast-growing company within tech-enabled services. You'll supervise a diverse team, ensuring they meet client needs while fostering an empowering workplace culture. Your leadership is vital in achieving business goals and enhancing customer journeys.
Key Responsibilities:
• Supervise and support customer service teams daily
• Monitor performance and optimize team workflows
• Coach agents to enhance skills and service quality
• Collaborate on strategies for client satisfaction
• Drive adherence to operational excellence standards
Requirements:
• Solid experience in a supervisory customer service role
• Strong ability to lead and motivate teams
• Familiar with call center environments and technologies
• Excellen...