Join Tata Consultancy Services (TCS) as a Salesforce Service Delivery Manager, leading incident management and production support.

This role requires expertise in Salesforce and proactive stakeholder communication.

As a Service Delivery Manager at TCS, you will be instrumental in overseeing L2L3 production support for Salesforce applications. You will act as the primary escalation point for critical incidents, ensuring timely resolution and adherence to SLAs. Your ability to perform root cause analysis and drive problem resolution will be essential to enhance platform integrity and compliance.

Key Responsibilities

• Own L2L3 production support for Salesforce products
• Lead incident triage and resolution for critical issues
• Conduct root cause analysis and manage problem records
• Coordinate with Dev, QA, and DevOps during releases
• Maintain documentation governance and improve processes

Requirements