The position involves the analysis and follow‑up of functional and technical incidents, review of end‑to‑end flows (lead‑to‑cash and customer lifecycle), validation of integrations, evaluation of Salesforce configurations, and identification of deviations in the behavior of campaigns, commercial processes, and service operations. It also requires constant coordination with marketing, sales, customer service, developers, integrators, and key users to ensure that implemented solutions meet business requirements and comply with IT guidelines.

The Salesforce Specialist actively participates in documentation, functional testing execution (SIT/UAT), release support, change validation, and post‑implementation stabilization, also contributing to continuous improvement initiatives to ensure Salesforce platforms operate in accordance with corporate standards, best practices, and governance models.

This role requires strong technical‑functional judgment, a comp...