Drive success for Sama’s clients as a Customer Success Advocate. Help organizations thrive through our innovative coaching platform, enhancing employee development remotely.
As a Customer Success Advocate, you will partner with clients to ensure they unlock the full potential of our services. With your consultative mindset, build strong relationships, advise on best practices, and manage onboarding sessions. Your proven experience in HR or Customer Success will contribute to driving retention and satisfaction across various client organizations.
Key Responsibilities:
• Act as the go-to advisor for client needs
• Provide strategic guidance on development practices
• Onboard new clients through effective demos
• Regularly assess customer engagement and adjust strategies
• Facilitate business reviews to drive growth opportunities
Requirements:
• Fluent in English and French
• 4+ years in customer-focused roles with enterprises
• Familiarity with CRM system...