We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents and writing/managing functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend necessary improvements. This role requires a solid understanding of SAP, integration points, and knowledge of our business processes, as well as strong communication and organizational skills.

Your Tasks

• Assist in providing day‑to‑day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
• Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
• Work with ...