Job Description
As a Service Delivery Manager 2 , you will be responsible for the successful delivery of services for one or multiple client engagements. This role ensures high-quality service delivery, compliance with Service Level Agreements (SLAs), cost control, and continuous service improvement while leading multiple delivery teams.
Key Responsibilities - Ensure delivery of contracted services in line with agreed SLAs, KPIs, quality standards, and budgets.
- Manage and coordinate multiple delivery teams across one or more engagements.
- Monitor service performance and implement corrective actions to address risks or delivery gaps.
- Maintain strong client relationships and ensure high levels of customer satisfaction.
- Collaborate closely with Engagement Managers and Directors to support service objectives.
- Oversee cost management, efficiency initiatives, and continuous improvement activities.