Job Summary

The Specialist provides second-level technical client support such as cybersecurity analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packet captures; configurations; restoring from backup; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Specialist continues to develop a platform of technical expertise.

What you will do

• 24x7 Support (60% job weight) – Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s).
• Performs deep analysis of the o...