120 SFDC Mexico S. de R.L. de C.V. is seeking a Senior Agent Manager to oversee the performance of their AI-powered Help Agent. This role involves owning resolution rates, enhancing agent capabilities, and collaborating with cross-functional teams to drive improvements. Candidates should have over 6 years of relevant experience, possess strong analytical skills, and be fluent in English.

Join us to leverage AI in customer support and contribute to our mission of innovation and customer satisfaction.