Job Overview
Support Analyst – Client Support (AxiomSL) reporting to the Client Support Manager.
Key Responsibilities
Provide first-line, expert functional support for AxiomSL products, resolving client issues efficiently via case management tools, email, and virtual meetings.
Investigate, reproduce, and analyze client-reported issues, delivering workarounds or collaborating with development teams for permanent fixes.
Act as primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements.
Manage ongoing communication with clients, providing clear updates and ensuring timely resolution aligned with client expectations.
Build and maintain domain expertise across one or more AxiomSL solutions, contributing to internal documentation, reporting, and support process improvements.
Required Qualifications
Bachelor's degree in Finance, Economics, Mathematics, ...