Job Description

Reporting to the Associate Director, Investor Operations, your responsibilities will include:

• Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cash.
• Serve as the main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within service level agreements and escalating any client or deliverable issues where required.
• Prepare ad‑hoc deliverables as defined in the service level agreements.
• Respond to queries from clients, investors, fund managers or internal MUFG departments following a high‑quality standard, and provide assistance and guidance to team members in query responses.
• Provide guidance to colleagues within the team on daily tasks, processes and deliverables through experience.