The Senior Business Analyst partners across Product, Operations, and Technology to help identify, design, and support the adoption of intelligent automation and AI-enabled solutions within the Health business unit. You will focus on understanding business processes, spotting opportunities for improvement, and translating needs into clear, actionable requirements. You will work with both technical and non-technical partners to help deliver scalable, responsible, and high‑impact automation solutions that support team goals. You will report to the Director Service Management.

Responsibilities

• Lead structured discovery sessions to understand current processes and identify opportunities for AI, automation, and workflow improvements.
• Evaluate and help shape AI and automation use cases, ensuring they align with our needs, technical feasibility, and enterprise standards.
• Translate business needs into clear functional...