Job Specific Summary

As the Senior Business Advanced Analytics Analyst, you will be an integral part of the Global Service and Repair - Insights team, focusing on developing, implementing, and managing data and analytics deliverables. In this role, you will collaborate closely with the team and stakeholders to create comprehensive, analytics-driven products in support of Service Delivery activities. Your responsibilities will include developing a strong understanding of how service and repair operations function end-to-end and becoming a trusted analytics partner to operational leaders.

Responsibilities

• Partner with stakeholders to design data-driven solutions that optimize service depot, field service, and contact center operations
• Build, enhance, and maintain data products that support Service & Repair operations
• Develop a strong understanding of end-to-end Service & Repair workflows, metrics, and operational drivers
• Coll...