Direct essential operations at Scarborough Health Network as a Senior Client Services Manager. Oversee digital support that enhances patient care at multiple hospital locations.
This full-time position at Centenary Hospital provides a unique opportunity for strategic leadership in service delivery and team management. As part of a distinguished healthcare network, you'll ensure effective telecommunications and service desk operations, maintaining high standards and compliance in a 24/7 environment. You'll be instrumental in shaping technology initiatives that support operational success.
Key Responsibilities:
• Lead Service Desk for three hospitals and satellite sites
• Develop service delivery policies and performance metrics
• Manage workforce planning and optimization initiatives
• Engage with executive leadership to address operational issues
• Ensure compliance with healthcare regulations
Requirements:
• Undergraduate degree in Information Security or eq...