About the Role The Senior Client Success Manager is a high-impact, growth-path role within the Client Success Department at Local SEO Help. This person will be hired at a senior level and is expected to develop into the SEO Strategist (Pod Lead) position within the pod model over a defined transition period.
During Phase 1, the hire will build deep knowledge of our clients, brands, and franchise relationships by owning the client success experience across a portfolio of accounts. During Phase 2, they will transition into full Strategist ownership, leading all client performance calls, setting campaign direction, and serving as the strategic lead of a pod.
This is not a junior account management position. Phase 1: Senior Client Success Manager
The first phase focuses on learning our clients, brands, and service model while owning the client success experience across a growing portfolio of accounts.
Client Relationship Management