About the Role

The Senior Client Success Manager is a high-impact, growth-path role within the Client Success Department at Local SEO Help. This person will be hired at a senior level and is expected to develop into the SEO Strategist (Pod Lead) position within the pod model over a defined transition period.

This role is designed in two phases. During Phase 1, the hire will build deep knowledge of our clients, brands, and franchise relationships by owning the client success experience across a portfolio of accounts. During Phase 2, they will transition into full Strategist ownership, leading all client performance calls, setting campaign direction, and serving as the strategic lead of a pod.

This is not a junior account management position. We are looking for someone with strong analytical thinking, communication confidence, and the structured discipline to lead franchise client relationships at scale.