Position Overview

The Senior Manager, Clienteling (1:1), APAC is responsible for driving the design, deployment, and performance of 1:1 clienteling across APAC markets, with a primary focus on High Net Worth (HNW) and Very Important Client (VIC) development. The role translates regional clienteling strategy into consistent, high-quality execution in partnership with Retail and Market teams, ensuring measurable commercial impact and elevated luxury customer experiences.

Essential Duties & Responsibilities

Key Responsibilities

Partner with the Head of Clienteling & CIX, APAC to define and evolve the regional 1:1 clienteling strategy

Develop and maintain APAC-wide clienteling frameworks, playbooks, and best practices

Support markets in embedding clienteling into daily retail operations and routines

Drive structural adoption and effective usage of clienteling tools and platforms

Champion AI-assisted clienteling capabilities to impro...