Shape customer engagement at Coveo as a Senior Customer Experience Program Manager. Drive impactful programs that enhance post-sale experiences and foster community interactions.
In this role, you’ll lead scalable customer engagement initiatives that span the global customer base. Collaborate with cross-functional teams, including Technical Programs and Marketing, to elevate customer interactions through webinars and self-service resources. Your expertise in customer success and program management will be crucial in advancing VoC initiatives and optimizing performance metrics.
Key Responsibilities:
• Execute customer engagement programs across the post-sale journey
• Enhance the Coveo Connect community with scalable resources
• Partner with cross-functional teams for aligned customer experiences
• Coordinate communications and workflows for engagement initiatives
• Support VoC initiatives through feedback synthesis and reporting
Requirements:
• 5+ years in Cu...