Lead customer experience transformation at Shoppers Drug Mart as a Senior Manager. Champion innovative programs and enhance frontline training for superior service delivery.
This full-time position in Toronto, Ontario, involves strategizing and executing customer experience initiatives that align with the goals of Shoppers Drug Mart. You will work closely with multiple departments, ensuring consistency in service delivery and participating in the development and rollout of training programs. Your role is essential to cultivating a customer-centric culture that drives loyalty and sales.
Key Responsibilities:
• Implement customer experience strategies across store locations
• Create training content for various employee roles
• Identify customer pain points and develop solutions
• Lead training initiatives for Beauty and Front Store teams
• Optimize communication with field teams for service improvements
Requirements:
• 7-10 years in retail operations or strate...