Join Klir in Toronto as a Senior Customer Success Manager focusing on strategic outcomes. Lead the charge in ensuring utility customers achieve maximum value through Klir’s advanced SaaS solutions.
Your responsibilities will revolve around nurturing client relationships post-implementation and driving measurable value realization. Establish success plans, oversee change management frameworks, and engage with various utility stakeholders. Your strategic vision will enable Klir to become a critical element in their operational success.
Key Responsibilities:
• Establish long-term partnerships with utility customers
• Develop and execute shared Success Plans effectively
• Foster deep, multidimensional stakeholder relationships
• Lead change management initiatives focusing on users and processes
• Provide training and overcome adoption barriers
Requirements:
• 3–5 years in SaaS Customer Success or Implementation
• Strong capability in managing change and stakeh...