Elevate your career with PagerDuty as a Senior Principal Customer Success Manager, focusing on client digital transformations. Cultivate executive relationships and drive effective product integration.

In this essential senior role, you will establish trusted advisory relationships with executive stakeholders while advancing PagerDuty solutions. Collaborate with IT and Engineering teams to promote best practices for operational success and product adoption. Note that this role includes up to 25% travel for key strategic meetings with clients.

Key Responsibilities:
• Establish trusted advisor rapport with key executives
• Demonstrate PagerDuty features tailored to client needs
• Assist clients in navigating change management processes
• Identify and manage risks affecting client goals
• Create and present detailed product adoption strategies

Requirements:
• 8–10 years' experience in customer success roles
•...