As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions, guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers.

This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.

You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys — accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization.

Key Responsibilities

• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
• Identify and address the systemic barriers that stall fina...