As the Senior Director of Business Operations, you will get to unify and scale front‑line and back‑office operations across Customer Support, Fraud Operations, and Payments Operations into a single, high‑performing organization. This leader will own operational readiness for major product and feature launches, define and implement an AI‑first operations model, and build the systems, controls, and talent required to scale efficiently and responsibly. The role reports directly to the CEO and is designed to grow into a COO‑level position over time.

This is a senior operator role for someone who can run day‑to‑day operations flawlessly while architecting the operating model for future scale. You will consolidate multiple functions into one aligned organization, own launch readiness, drive AI‑first automation, and ensure robust payments and reconciliation controls.

What You’ll Do Build and lead a unified Operations organization

Consolidate Customer Support, Fraud ...