A global IT solutions provider is seeking a skilled Technical Support Engineer to deliver high-quality support for EDR and antivirus solutions in Medellín, Colombia. The role requires over 5 years of technical and cybersecurity support experience, strong endpoint security knowledge, and exceptional communication skills. Key responsibilities include troubleshooting security alerts, collaborating with engineering teams, and documenting resolutions. The ideal candidate will excel in a fast-paced environment and possess relevant certifications, particularly in CompTIA Security+.
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