Key Responsibilities: 

Service Request Management

•    Maintain and update the inverter Service Request (SR) tracker with complete, accurate, and timely information.

•    Track all service requests from initiation to closure, ensuring regular follow-up and escalation wherever required.

•    Monitor SR ageing, turnaround time (TAT), pending cases, and closure status.

•    Ensure all service requests are closed with proper Root Cause Analysis (RCA), corrective actions, and supporting documentation.

 

Data Management & Reporting 

•    Perform data entry, validation, and maintenance of inverter fault and maintenance records.

•    Ensure data integrity and accuracy across all service databases and trackers.

•    Generate Daily, We...