Empower customer success at Kinaxis as a Senior Engineer focused on escalation management in a flexible work environment. Bring expertise in C++, Python, and problem-solving to the forefront.
As a Staff Engineer, you will drive solutions by coordinating efforts across teams to tackle complex customer issues promptly. Your extensive experience, spanning 7+ years, ensures you can provide high-level defect remediation and enhance overall product quality. Engage with cutting-edge technologies, including cloud platforms and A.I. tools, to create effective customer solutions.
Key Responsibilities:
• Manage cross-functional teams for effective escalation resolutions
• Lead end-to-end defect remediation efforts
• Deliver scalable and high-quality solutions
• Serve as a mentor to junior engineers
• Collaborate to enhance product reliability and support
Requirements:
• At least 7 years of relevant engineering experience
• Proficient in C++, Python, or C#
• Extens...