At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

Docker supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users—including community developers, open source projects, and Independent Software Vendors—push and pull Docker container images billions of times through Docker Hub.

We are seeking a Senior Escalation & Incident Manager to own the end-to-end experience for our most complex and critical customer issues. In this role, you sit at the junction between customer support, engineering, and product—en...