The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment. They may be assigned a mentoring role to work closely with a Level I or II Field Service Engineer to ensure effective training and development of that employee.
Job Duties
Establish and maintain a high level of customer satisfaction with assigned products, support, and service
Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
Train customers on the basic operation and use of assigned products
Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements
Perform new equipment installations, preventative maintenance, upgrades, post i...