JDA Software is seeking a Senior Support Engineer II in Monterrey, Nuevo León. This senior role focuses on resolving high-severity incidents and enhancing operational reliability for Blue Yonder’s SaaS and on-premise solutions. Responsibilities include incident management, troubleshooting, and collaboration with engineering and product teams.

Ideal candidates should possess 5+ years of relevant experience, strong troubleshooting skills, and a Bachelor's in Computer Science. Join to drive improvements in customer satisfaction and operational effectiveness.