JDA Software is seeking a Senior Support Engineer II in Monterrey, Nuevo León.This senior role focuses on resolving high-severity incidents and enhancing operational reliability for Blue Yonder's SaaS and on-premise solutions.Responsibilities include incident management, troubleshooting, and collaboration with engineering and product teams.Ideal candidates should possess 5+ years of relevant experience, strong troubleshooting skills, and a Bachelor's in Computer Science.Join to drive improvements in customer satisfaction and operational effectiveness.
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