Location: Mexico, Guatemala, El Salvador, Honduras and Colombia
Work Schedule: Full-time / Exact schedule to be determined, but requires full availability
As a Tier 2 Technical Support Specialist, you will play a key role in resolving complex technical issues that require in-depth knowledge of systems and applications.
You will provide remote support for customers while ensuring outstanding service quality.
This role requires strong troubleshooting abilities, excellent communication skills, and a proactive approach to IT problem-solving.
What You'll Be Doing
Provide advanced troubleshooting and support for Windows Servers ***************), Active Directory, and Group Policies.
Administer Exchange & Office 365 accounts and resolve email-related issues.
Diagnose and resolve network connectivity issues, including LAN/WAN, DNS, DHCP, and wireless configurations.
Support desktop operating systems (Windows *****, macOS) and common applications (Microsof...