Overview

Senior Integration and Support Engineer at Sutherland, Bogota, D.C., Colombia

Responsibilities

• Integration & Deployment: Implement and deploy NICE’s product suite solutions for clients; install and integrate NICE’s applications with diverse enterprise systems and data sources using ETL processes, REST APIs, web services, XML, XSLT, and scripting languages. This includes installing and maintaining MicroStrategy Intelligence Server, web server, and application tools suite, and managing data models for reporting and analytics, including report configuration using MicroStrategy tools.
• Issue Resolution and Support: Provide front-line support, troubleshooting and resolving Sales Performance Management application issues reported by end-users; document problem-solving processes; test fixes and conduct post-resolution follow-ups; analyze resolutions to identify trends and prevent recurrence.
• Client Collaboration & Technical Experti...