The opportunity

Do you aspire to drive continuous and steady improvement of our vendor KPIs and to serve as the primary interface for vendor relationships? Our vendors are an extension of Aviva and directly contribute to the overall customer experience. This role focuses on managing a team of vendor managers who manage risks associated with vendor outsourcing, using data to deliver successful business outcomes and drive vendor performance to reduce indemnity, reduce cycle time and enhance the customer experience.

What you’ll do

• Know and understand your people and the challenges which they face by being in the work with them. Support and develop their capability in the role and work with them to support career aspirations.
• Have honest, constructive conversations with your people, set clear direction and goals, give frequent, honest, clear, and constructive feedback to improve their performance and achieve business goa...