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About This Opportunity
Responsibilities - Lead the Order-to-Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.
- Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
- Supervise daily Billing and Collections operations
- Lead and mentor your team, providing guidance, training, and performance feedback.
- Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
- Review complex cases and escalated issues appropriately.
- Collaborate with cross-functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition.
- Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and action...