At Loblaw Digital, our customers expect the best from us. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in online grocery shopping, beauty, pharmacy, and apparel, and we’re only just getting started.

Responsibilities

• Strategize, solution, and optimize digital messaging strategies, including automated customer lifecycle communications such as new‑customer messaging and behavior‑based triggers like abandoned‑cart emails.
• Drive customer action and engagement for the PC Express, Joe Fresh, and Shoppers Drug Mart e‑commerce digital messaging programs across email, SMS, and push notifications.
• Lead the Shopping & Post‑Purchase pod by identifying and implementing new behavior‑based personalized triggers and optimizing the portfolio and performance of existing triggers.
• Co‑own with Notification Services the transactional notifications strategy and post‑purchase customer journey across all business units. <...