Role Overview

The Senior Manager, IM/IT Operations leads the Business Analysis (BA) and Quality Assurance (QA) delivery support function within the IS Division. Reporting to the National Manager, PMO, this role is responsible for the effective assignment, optimization, and utilization of BA and QA resources across the project portfolio.

The incumbent ensures projects are appropriately staffed based on demand, priorities, and skill alignment, while maintaining visibility over capacity, utilization, and delivery performance. They work closely with Project Directors, Project Managers, and portfolio governance to support consistent, high‑quality analysis and testing services that enable successful project outcomes.

In addition, the Senior Manager establishes practices, standards, and ways of working for the BA and QA functions, ensuring alignment with organizational priorities and driving continuous improvement in delivery support.

Qualifications