Senior Manager, ITSM Audit

Requisition ID: 262130

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager – ITSM Audit & Regulatory Deliverables is accountable for end to end delivery of audit, regulatory, and self-identified issues across IT Service Management (ITSM) domains, including Incident, Problem, Change, Configuration (CMDB), Release, and IT Asset Management (ITAM).

This role exists to stabilize, accelerate, and de risk ITSM audit outcomes by providing strong program governance, disciplined execution, and a single point of ownership for complex, multi issue delivery spanning Internal & External Audit.

The Program Manager will operate in a high volume, high scrutiny audit environment characterized by multiple concurrent high and medium risk findings, tight and shifting regulatory deadlines, frequent audit rejections and resubmissions and heavy dependency on evidence q...