Drive innovation in cloud contact center solutions at TELUS Digital as a Senior Manager of Solutions Architecture for Genesys CCaaS. This remote/hybrid position combines technical prowess with client-facing skills.
Leverage your expertise in Genesys Cloud CX to architect cutting-edge solutions that meet the complex demands of today's clients. You will oversee the pre-sales process, ensuring that your teams deliver exceptional solutions tailored to various industry needs while maintaining a focus on sales integration.
Key Responsibilities:
• Spearhead technical pre-sales efforts including client workshops
• Architect comprehensive contact center solutions with Genesys Cloud
• Collaborate with sales for accurate solution scoping and proposals
• Showcase demos that highlight product capabilities across industries
• Draft detailed technical documentation and designs
Requirements:
• 5+ years in solutions architecture or technical consultancy
• Proven expertise ...