The Patient Support Service Manager / Senior Manager

• Supervise, mentor, and coach a team of Patient Service Assistants.
• Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment.
• Develop and implement performance goals and conduct performance reviews for team members.
• Manage team schedules and ensure adequate staffing coverage for all shifts.
• Address and resolve team conflicts and performance issues.
• Identify training needs and facilitate professional development opportunities for PSAs.
• Promote teamwork and collaboration within the PSA team and with other departments.
• Oversee the patient reception process, ensuring efficient and timely patient registration, check‑in, and check‑out.
• Monitor the handling of patient inquiries, ensuring accurate information is provided and concerns are addressed professionally.
• Develop and impl...